Travel tips · 5–7 min

Flight Delay or Cancellation: Your Rights

What to demand from the airline and how to get compensation.

Flight inspiration photo
Photo: Bobby Hidy · license
The short version

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At the Airport

Delay 2+ hours: 2 calls/emails and drinks. 4+ hours: hot meal. Overnight delay: hotel and transfer. Demand this from the airline representative.

Airport terminal photo
Photo: Silver Dovelet · license

Compensation (Europe)

If a flight of a European airline or departure from the EU is delayed by 3+ hours due to the airline's fault, you are entitled to compensation up to 600 euros (EC Regulation 261/2004).

Russia

Compensations are more modest (25 rubles per hour of delay + a fine of 3% of the ticket price, but the practice is complicated). The main thing is to get food and a hotel.

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